DISCLOSURE

Below is some information about JR Finance to help decide if you would like to take the next steps.

License

Both ‘Treyjays Limited’ and ‘I Care Finance Ltd’ trading as JR Finance operates in New Zealand as Financial Advice Provider under a license that is issued by the Financial Markets Authority (FMA).

We operate under the aggregate NZ Financial Services Group Limited (FSP286965).

You can check the Financial Services Provider Register (FSPR) to ensure we are currently licensed and by clicking here and searching your Adviser’s FSP number.

Johnrae Tannen (FSP): 663791

Cathy Zhai (FSP):1002865

Akash G Mirani (FSP): 763031

Dannie Wang (FSP): 1008382

Privacy

Anything you discuss with us, and any information you give us, stays secure and confidential. If you want to see or correct any of that information at any time, you can.

Information provided by you will be used by JR Finance for the purpose of providing advice to you and may also be used by any lender or insurer when implementing any of our recommendations.

If you are referred to us for a mortgage by a third-party that has a referral relationship with us, such as a construction company or builder, we may provide a representative of that third-party the status of your loan application to enable that third-party to provide products or services to you.

We may also release information to other professionals such as your solicitor, accountant or financial planners when such services are required to complement our advice and as requested by you. You can access our full Privacy Policy here

Commission & Fees

JR Finance does not charge a fee for most of our clients, unless expressed otherwise and is agreed upon in writing prior to any engagement of services.

In most cases, we are paid an upfront commission from the Lender you choose to proceed with.

In some cases, a smaller upfront commission is paid by the lender as well as a trail commission over the life of your loan policy.

Any proposed fees will be discussed with you as soon as it becomes clear that it will be required and will only be charged following your formal acceptance of that fee.

Clawback

If your loan is repaid within 27 months of settlement (Clawback Period), JR Finance may have some or all of the original upfront commission ‘clawed back’ by the Lender. To ensure that JR Finance is fairly compensated for the services originally provided to you, we may seek to recover some from you via a clawback recovery fee.

Examples of when we may charge you a clawback recovery fee include:

• The property is refinanced within the clawback period and JR Finance was not given the opportunity to arrange the refinance.
• The property is sold and/or the loan repaid within the clawback period

We will not charge you a clawback recovery fee if:

• JR finance was given the opportunity to secure new lending or refinancing for you but was unable to get a subsequent finance approval or match a finance approval that you obtained elsewhere,
• we charged you an upfront Service Fee for arranging the original loan.

Our Duties

We are bound to follow may legal requirements to carry out our services. We are legally bound to carry out duties as set out in the Financial Markets Conduct Act 2013 (FMC Act 2013).

These duties include meeting standards of competence, knowledge & skill, as well as the standards of ethical behaviour, conduct, and client care that is set out in the Code of Professional Conduct for Financial Advice Providers.

We ensure that your interests are the priority while exercising care, skill, and diligence when assisting you.

Nature and Scope of our service:

Services we provide

We will help you choose and apply for a loan that is suitable for your purpose from a panel of lenders (set out below). Once we have chosen a lender and loan terms that are suitable for you, we will help you to obtain an approval.

We source loans from a panel of lenders. The current lenders we can use are:

The types of financial advice products I can give advice on are:

• Home Loans
• Investment Loans
• Construction Loans

We are unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this type of advice.

Conflicts of Interest

If there are any conflicts of interest, these details will be included in your Financial Adviser’s Disclosure Guide.

Complaints

Internal Complaints

If you feel you have not received the service that was promised or if we have let you down in any way, please let us know. We are committed to ensuring our services provided are done to the best of our abilities. Feedback is encouraged so that we may continue to deliver the best service to our clients that is possible.

You can do this by contacting us directly by checking our Contact section here

If we are still unable to resolve the matter, you can lodge a complaint with our Disputes Resolution Scheme with the information set out below.

External Complaints: Disputes Resolution

Should any disputes arise; we are a member of Financial Services Complaints Limited (FSCL) which is an independent disputes resolution scheme. You can check the FSCL website to ensure our registration is current and up to date by clicking here and typing in our FSP number in the search bar.

In the event we are unable to resolve any matters directly, you may contact FSCL to check your rights and begin the dispute process.